Cancellation Policy
Cancellation Policy
You've just ordered and you want to reverse it. Here's how, and until when.
Last updated: 09/09/2026
Your cancellation window
You can cancel your order within 24 hours of placing it, as long as it hasn't been handed to the carrier. The refund is then in full.
Cancelling within 24 hours
The principle
Our orders go out fast — that's deliberate. But we know a wrong quantity, a wrong address or a simple change of mind can happen right after you pay.
So you have 24 hours from confirming your order to request cancellation, without giving a reason and at no cost.
How to do it
1. Email us straight away
At support@klarea.co.uk, with "Cancellation" in the subject line followed by your order number.
2. We check the status
If the order hasn't gone to the carrier yet, we stop it.
3. We confirm and refund
You get a cancellation confirmation by email, and the refund is released immediately.
The 24-hour window runs continuously, weekends and bank holidays included. The sooner you write, the better the chance of stopping it: an order can sometimes ship before that window closes.
The refund
Where a cancellation is accepted, the refund is in full, including delivery costs if there were any. It goes to the original payment method, under the terms and timings set out on our Refund Policy page.
If the order has already shipped
Once the parcel is with the carrier, cancellation is no longer technically possible: we can't recall a parcel in transit.
You're not stuck, though. Your statutory right to cancel takes over: you have 14 days from delivery to send the product back under the Consumer Contracts Regulations 2013, and 30 days under our commercial guarantee. The details are on our Delivery & Returns page.
You can also simply refuse the parcel at the door. It comes back to us automatically and we refund the value of the goods, less any return charge the carrier bills us.
Change it rather than cancel it
Some requests don't need a cancellation at all. While the order hasn't shipped, we can often:
- correct a wrong or incomplete delivery address, free of charge
- adjust a quantity
- add an item to the order in progress, with no extra delivery charge
Email us and we'll see what's possible.
Cancellation by us
We reserve the right to cancel an order in limited cases: a stock shortage found after payment, a failed payment authorisation, serious suspicion of fraud, a clearly invalid address, or a destination we don't serve.
In all of these, you're told by email and refunded in full within 14 days at most. No amount is retained.
Your statutory rights are untouched
The 24-hour cancellation window is a commercial facility we offer you before dispatch. It does not replace and does not limit in any way your statutory 14-day right to cancel after delivery, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, nor your 30-day commercial guarantee, nor your rights under the Consumer Rights Act 2015.
Cancel an order
Subject: "Cancellation" + your order number. We handle these as a priority.
Klarea is a brand operated by Agadir Ritual LLC. Full details on our Legal Notice page.